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Customer-Driven Marketing Communications & Experiences for the Hospitality, Food & Beverage Industry
Customer-Driven Marketing Communications & Experiences for the Hospitality, Food & Beverage Industry

Customer-Focused, Worth-Of-Mouth-Worthy Marketing & Communications

Favorite Customer Experiences Resources

BOOKS & ARTICLES

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth

Contagious: Why Things Catch On

HBR: Welcome To The Experience Economy

Deloitte: The Hotel of the Future

COURSES

Cornell Hotel School's Customer Driven Marketing 

STUDIES

The CX Tipping Point

Ipsos Affluent Intelligence: The New Experiential Traveler

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